Wednesday, August 10, 2016

How Can I Fix - BCCode: 10000009f - Random Blue Screens at startup and shutdown?

BCCode: 10000009f - Random Blue Screens at startup and shutdown

original title: BSOD 6.1.7600. Locale ID 1033
My wife's Toshiba Portege R705-P35 started experiencing random and frequent shutdown/restarts.
I uninstalled Norton Internet Security and installed MS Security Essentials.
The laptop does not shutdown cleanly, and as stated previously does random shutdowns.
Windows 7 64-bit was installed on this machine when she got in in January.
Here is  info from the system popup when re-starting:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8003B78040
BCP4: FFFFF80004687510
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:

Anwsers to the Problem BCCode: 10000009f - Random Blue Screens at startup and shutdown

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Looking at the minidump file with WinDbg of the Debugging Tools for Windows shows the driver that is causing the crash is the thpdrv.sys:
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Use !analyze -v to get detailed debugging information.
BugCheck 1000009F, 4, 258, fffffa8003b78040, fffff80004687510
Unable to load image \SystemRoot\system32\DRIVERS\thpdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for thpdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for thpdrv.sys
Probably caused by : umbus.sys
Followup: MachineOwner
The thpdrv.sys is a Toshiba HDD Protection driver..
The thpdrv.sys is dated June 29, 2009.
You could try uninstalling the HDD Protection software now installed and then install the latest available for your laptop from Toshiba

Tweak IE Options
  • Open Internet Explorer.
  • Go to "Tools > Internet Options > Advanced Tab".
  • Uncheck "Enable third-party browser extensions".
  • Click "Apply".
  • Reboot your computer.

Another Safe way to Repair the Problem: BCCode: 10000009f - Random Blue Screens at startup and shutdown:

How to Fix BCCode: 10000009f - Random Blue Screens at startup and shutdown with SmartPCFixer?

1. Download Error Fixer . Install it on your system.  Click Scan, and it will perform a scan for your computer. The errors will be shown in the list.

2. After the scan is finished, you can see the errors and problems need to be fixed. Click Fix All.

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