Thursday, August 25, 2016

Tech Support: BSOD has hit me. Please help.

BSOD has hit me. Please help.

Well I got a BSOD today.
 I think it has something to do with my AMD Graphics driver.
 I recently updated them today.
 I used AMD uninstall utility.
 And did a fresh restart.
 I mydmp file in my one drive under public to look at.
 Thank you for any help
in this.

Anwsers to the Problem BSOD has hit me. Please help.

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Well, you are definitely correct in your guess!
This indicates that a system thread generated an exception which the error handler did not catch.

BugCheck 1000007E, ffffffffc0000005, fffff8800f2e0dbb, fffff88005dc1228, fffff88005dc0a80
^^ The 1st parameter of the bug check is 0xc0000005 which indicates an access violation occurred.
0: kd> .exr 0xfffff88005dc1228
ExceptionAddress: fffff8800f2e0dbb (atikmdag+0x00000000000c7dbb)
   ExceptionCode: c0000005 (Access violation)
^^ The violation occurred in atikmdag.sys
which is the AMD/ATI video driver.
Overall, I would go ahead and navigate to Control Panel > Uninstall a Program > AMD Catalyst Install Manager > Change.
Once you've done that, run the Express Uninstall.
After that's finished, restart.
Upon next boot, I would either
re-download and install the driver that you didn't have issues on, or try the beta (assuming the version you are on right now is indeed the latest).

In this method we will try to Boot in Safe mode with Networking and see if the error still persists.

  • Search "MSCONFIG" and Open.
  • Click on Boot Tab
  • Tick Safe Boot in Boot Option
  • Select Network.
  • Click Apply and OK.
  • Reboot your System.

Recommended Method to Repair the Problem: BSOD has hit me. Please help.:

How to Fix BSOD has hit me. Please help. with SmartPCFixer?

1. Download SmartPCFixer. Install it on your system.

2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.

3. When the Fixing part is done, your computer has been speeded up and the errors have been fixed

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