Wednesday, August 10, 2016

Troubleshoot:Backup utlity and restore do not see the external hard disk.

Backup utlity and restore do not see the external hard disk.

I can access my external hard disk through my computer.
It comes under f: drive and is in the hard drive category.

However it does not appear as an option when I want to set a back up destination drive.
How do I fix this??

Thank you

Keys to the Problem Backup utlity and restore do not see the external hard disk.

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Hi Totalstump,
Thank you for posting in the Microsoft Community.
Based on the information provided, it seems that the external drive is not listed in Windows Backup destination drive.
It would be helpful if you could reply to these questions to assist you further.
What is the make and model of the drive?
Have you made any recent software or hardware changes on the system?
Let’s try the following steps and check if it helps to fix the issue.
Method 1:
You may try to unplug and re-plug the external drive and check if it helps.
In the meantime, test and see if backup works in other external hard drive.
Or rather, you can check the drive in another computer and see if the drive is listed in backup wizard.
For further information, refer the article:
Where should I save my backup?
Method 2:
Since you can see the drive in My computer, you may check if it is listed in Disk management.
If it is detected in Disk management, try changing the drive letter and check if it helps to fix the issue.
Here is an article which provides you more information on this:
Change, add, or remove a drive letter
For further information, also refer the articles:
Back up your files
Set up or change automatic backup settings
Back up and restore: frequently asked questions
Hope this helps to fix the issue.
If you need further assistance, please reply and we will be happy to help you.

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