Wednesday, August 10, 2016

[Solution] Black screen of death no mouse or cntrl-alt-delete at shutdown and after password.

Black screen of death no mouse or cntrl-alt-delete at shutdown and after password.

Im running vista 32 sp2 on a hpdv6704nr.
The only solution to my ksod problem has been; start in safemode - msconfig - disable cng isolation key service - restart - wait for the display screen to load - enable and start cng isolation key service(manual)
- start eap service(automatic) - start the wlan service(automatic).
Then to shut down the computer and avoid a black screen I reverse this process before shuting down.
Does anybody know how I can correct this problem? The device manager reports no problems.
Problems reports and solutions reports no problems.
The hp website sais all my drivers are up to date.
The linksys router sais router is up to date.
I am trying to avoid a reinstall.
Any ideas?

Keys to the Problem Black screen of death no mouse or cntrl-alt-delete at shutdown and after password.

Download Error Fixer (Free)


First check this thread in case its a simple one and if not come back to this thread.

Black screen issues are extremely tough to repair and any fix is usually on a hit or miss basis.
That there is no information on a black screen like there is on a blue screen just adds to the
Often using a restore point nor startup repair will have any effect.
You can try a

google to see suggested repairs some of which have worked however these cover a wide
field of efforts.

Here is a video of one fix.

Here is another fix

Do you have a Vista Disk? You can try System Restore from it.
If you do not have the disks your system
maker will sell them cheap.

How to Do a System Restore in Vista

You can create a Recovery Disk or use someone else same version (to do the System Restore it only has to

be bootable).

How to Create a Vista Recovery Disc


These require the correct Vista Disks if you can't boot to Safe Mode.

Try Startup Repair -

This tells you how to access the System Recovery Options and/or with a Vista Disk

Try StartUp Repair from Recovery Options

How to do a Startup Repair


Here are Google searches where several have found different solutions :

Vista Black Screen - check this one 1st

Vista Black Screen Solution

Vista Black Screen Fix


If needed :

You can try an In-Place Upgrade (hopefully saves programs and data) or a repair installation (hopefully
saves data and will have to reinstall programs).
Be sure to do a good backup or three.

You can use another's DVD as they are not copy protected however you will need you own Product Key.

In-Place Upgrade

If nothing works you can do a repair installation which should save data however you will have to

reinstall programs.
This also requires the correct Vista disks especially for OEM versions.
You will
need to know your Product Code.

This tells you how to access the System Recovery Options and/or from a Vista DVD

How To Perform a Repair Installation For Vista

Hope this helps.

Rob - Bicycle - Mark Twain said it right.

Tweak IE Options
  • Open Internet Explorer.
  • Go to "Tools > Internet Options > Advanced Tab".
  • Uncheck "Enable third-party browser extensions".
  • Click "Apply".
  • Reboot your computer.

Another Safe way to Fix the Problem: Black screen of death no mouse or cntrl-alt-delete at shutdown and after password.:

How to Fix Black screen of death no mouse or cntrl-alt-delete at shutdown and after password. with SmartPCFixer?

1. Download Error Fixer. Install it on your computer.

2. After the scan is finished, you can see the errors and problems which need to be fixed.

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