arrow keys to scroll up and down within a hotmail folder are not visible [Solved]

arrow keys to scroll up and down within a hotmail folder are not visible

My arrows to scroll up and down within a hotmail folder have disappeared so I am unable to move back and forth between messages .
.
.
the only way to retrieve messages is to return to the folder and choose one, then repeat the process.

Solutions to the Problem arrow keys to scroll up and down within a hotmail folder are not visible

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Hi SelmaFerris,
 
·         Are you accessing it through Internet Explorer? Or have you configured it to Outlook?
·         Does this occur only with the Hotmail account?
·         Does it work fine on other applications?
 
If it is an issue Hotmail account, you may post your query at the Windows Live Solution Center.
Hotmail Portal - Windows Live Solution Center
 
Do reply with more information if this is not what you are looking for.

Note: It is recommended that you back up your files and folders before attempting this step:

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• A menu will pop up on the left. Click on the "Settings" feature on the menu.
• On the Settings window, click on the "Change PC settings."
• Now, left click on the "Update and recovery" feature.
• For the next step, left click on the "Recovery" feature.
• There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
• Now, follow the instructions on the screen to finish the Refresh process.
• After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
• Check again to see if the error arrow keys to scroll up and down within a hotmail folder are not visible has been fixed.

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