Troubleshooting:Audio/Video out of sync watching netflix or streaming videos Error

Audio/Video out of sync watching netflix or streaming videos

I have an HP G-62-355DX laptop that when watching movies, the audio and video are up to 20 seconds out of sync.
Not too enjoyable to try to watch them like that.
Anyone experience similar issues or know how to correct this?

Keys to the Problem Audio/Video out of sync watching netflix or streaming videos

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Hello Ken,
 
Thank you for posting your query on Microsoft Forum.
 
1.       Which browser you are using to watch Netflix?
2.       If it is Internet Explorer which version of Internet Explorer you are using?
3.       Are you facing this Audio/Video sync problem only with Netflix?
4.       Are you facing sync issue of Audio/Video while watching movie from DVD also?
 
You can refer to the link provided below to know the version of Internet Explorer.
Which version of Internet Explorer am I using?
http://windows.microsoft.com/en-us/internet-explorer/which-version-am-i-using#ie=ie-10-win-7
 
I would suggest you to follow the steps provided in the below article and see if it helps.
 
Audio and Video Not Matching Up
https://support.netflix.com/en/node/2084
 
Troubleshoot issues running Netflix streaming video in Internet Explorer
http://support.microsoft.com/kb/2710013/en-gb
 
Please reply back with more information and the current status of your computer we will be happy to assist you further.
 
Thank you.

This particular error can easily be resolved with a few simple steps. However, if you are not confident in your ability to use the methods below or they do not fully remove the issue on your computer, you may want to seek the assistance of a qualified repair technician who is well versed in fixing Audio/Video out of sync watching netflix or streaming videos.

1. Back-up the Registry of your operating system.
2. Find the Registry Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade]
3. Note: this Registry Key should already exist, if it does not exist, create it.
4. Create a brand new DWORD Value that is named AllowOsUpdate
5. Set the Value to 0x00000001.
6. Close and reopen your Control Panel.
7. Restart the Microsoft Windows.

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