Wednesday, September 21, 2016

How to Fix - Computer does not wake up from sleep after instaliing a logitech M705 mouse.?

Computer does not wake up from sleep after instaliing a logitech M705 mouse.

I have a dell XPS1702x laptop Win7 64, this problem came up in the last 5 days after I installed a logitech M705 mouse and software.When ever I put my laptop in sleep or hibernate and start up again I get a blank screen, but the laptop seems tobe running 
I have to turn the  computer off and then on again using the power button.
My computer then restarts and opens in the Error Recovert Screen  stating that the computer was turned off improperly and ask if I want to restart Windows.
I have preformed a complete
Virus scan with Nortons 360, I have  updating all my software, uninstalled the mouse and returned to my old mouse and the software for the new mouse and the problem is still there.
As I read the Questions on the MS community it looks like I'm not alone with
this problem.
does any one have a possible solution ?
Original title :problem with hibernate and sleep

Anwsers to the Problem Computer does not wake up from sleep after instaliing a logitech M705 mouse.

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Hi hootcow,
Thank you for posting in the Microsoft Community.

Apart from the issue, how are you doing today?
You have an issue with waking up the computer from sleep.
This can be really frustrating for you and I appreciate the efforts that you have put in.
Let us work together as a team and try to get this issue fixed.
Let us start with few questions-
1) What exactly happens when you try to wake the computer?
2) Do you get any error message or error code?
3) Have you made any changes on the computer prior to the issue?
I would like more information regarding the issue.
Method 1–
Step 1-
You need check if the issue persists in Safe Mode as well.
To log on to Safe Mode, you need to perform the steps from the article-
Note: Make sure you log back into Normal Mode after performing all the troubleshooting steps.
Proceed to Step 2, if the issue does not occur in Safe Mode.
Step 2-
I would recommend you to perform Clean Boot.

Placing the computer in a Clean Boot state helps in identifying if
any third party applications or startup items are causing the issue.
You need to perform the steps from the article-
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Note: You need to follow Step 3 from the article to get the computer back to
Normal Startup after performing all the troubleshooting steps.
Method 2-
Try updating the latest chipset drivers.
Refer the articles for assistance–
Update a driver for hardware that isn't working properly
Update drivers: recommended links
Note: You may contact the Manufacturer for assistance if you face any difficulty.
You need to perform this step at your own risk.

Method 3-
You need to make sure that the device (mouse or keyboard) is set as the default device to wake the computer.
Refer the steps-
a) Click on “Start”, Right Click on Computer and select “Manage”.
b) Now, select “Device Manager” and Right Click on “Mice and other pointing devices”.
c) Select “Properties”.
d) Click on the “Power management” tab and place a check mark next to, “Allow this device to wake the computer”.
e) Click on “Ok”.
Method 4-
You need to restore the power plans to default.
Refer the steps-
Step 1-
a) Click on “Start” and type “cmd” (without the quotations).
b) Once you see the “cmd” icon, right click on it and select “Run as administrator”.
c) Copy and paste the following command in the Command Prompt window and hit "Enter".
powercfg –restoredefaultschemes
d) Wait for process to complete.
e) Close the Command prompt window.
Step 2-
Navigate to the path –
Control Panel> Hardware and Sound> Power Options.
Click on “Change Plan settings” (choose the appropriate power plan).
Now, click on “Restore default settings for this plan”.
Next select “Change advanced power settings” and select “Restore plan defaults”.
Click on “Yes” to confirm.
Check if the issue persists.
Additionally, refer -
Do let us know if you need further assistance.
We will be happy to help.
We, at Microsoft strive towards excellence.

To install drivers and other optional updates

  1. To install optional updates, you need to review and then select them from the list of updates that Windows finds for your computer. Optional updates are not installed automatically.
  2. Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
  3. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
  4. If any updates are found, click View available updates.
  5. Select the optional updates that you want, and then click Install. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

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