Tuesday, September 13, 2016

Troubleshooting:Cannot connect to Windows 7 Ultimate machine with Windows 7 Professional, but can with Windows XP Error

Cannot connect to Windows 7 Ultimate machine with Windows 7 Professional, but can with Windows XP


I recently got a new machine (Dell Latitude E6510) with Windows 7 Professional x64 installed.
I use my laptop to remote into several work machines which are all running Windows 7 Ultimate.

The machines at work, including my primary desktop, are Dell Precision T5500s running Windows 7 Ultimate x64.
They are all on the same domain.
I can remote between any of these machines, so I know they are set up to allow Remote Desktop connections.

Likewise, before I got this new machine, I regularly used both Windows XP and Windows Vista machines (both x32-bit) to connect to my work machines (which at the time ran XP and then 7 Ultimate x64.
Once I got this 7 Professional x64 machine (and a new 7 Home
Premium x64 desktop, which shows the same issue), I cannot remote into my work machines anymore.

When I try to connect, I do not get to even a logon screen, instead, I get the following error:

Remote Desktop can't connect to the remote computer for one of these reasons:

1) Remote access to the server is not enabled.
2) The remote computer is turned off.
3) The remote computer is not available on the network.

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.

Now, I know that none of the above errors is, in fact, true, because I have borrowed a Windows XP and a Windows Vista machine, and have them beside me at the moment, successfully connecting to the remote machine - outside of the domain, using the same username\password
to connect, and using the static ips of the machines to connect.
Basically, even though I am trying to connect to the same machine using identical methods, I cannot successfully connect to a remote machine using any Windows 7 x64 OSes, except for Windows 7
Ultimate x64.

Any idea why I can't connect to a Windows7 Ultimate (64-bit) machine with either 7 Professional (64-bit) or 7 Home Premium (64-bit), but can connect with XP or Vista? Any idea how to solve this problem?


Solutions to the Problem Cannot connect to Windows 7 Ultimate machine with Windows 7 Professional, but can with Windows XP

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As your computer is under Domain you need to contact the TechNet forum, where we have support professionals who are well equipped with the knowledge on domain issues, to do that please visit the link:
Thanks and Regards:

To check for Windows updates. Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer. If any updates are found, click Install updates.

Install the latest updates for Windows and for the program displaying the error. Note that the update for the program might be listed as an optional update on the Windows Update page.

Open Windows Update by clicking the Start button Picture of the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.

Recommended Method to Fix the Problem: Cannot connect to Windows 7 Ultimate machine with Windows 7 Professional, but can with Windows XP:

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